Returns & Exchanges
At PetSafe, we want you and your pet to be completely satisfied with your purchase. If a product doesn't meet your needs, you can return it within 30 days of delivery for a full refund or exchange.
Initiate Return
Log into your account and select the order you wish to return to generate a return authorization number.
Pack Your Items
Place the items in their original packaging, ensuring all manuals and accessories are included to qualify for a full refund.
Print and Ship
Attach the prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Refund
Once our warehouse inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing